Supervisory Management

Many companies promote their best operators to a management role – without giving them the training they'll need to flourish in a completely new environment.

Our Supervisory Management Programme allows you to maximise your investment in your staff by giving them the skills and the competencies to make a seamless transition into the world of supervisory management.

It will provide a detailed understanding of the responsibilities of their new role, and will also sharpen and hone the interpersonal skills needed to manage successfully.

It will also give you the confidence to deal with a variety of new challenges that you haven't faced before.

Certification Awarding BodyQuality Qualifications Ireland
NFQ LevelLevel 6
Module CodeL32199

Who is this course for?

People who have just been promoted (or about to be) to a new position where they will be supervising staff. This programme helps them achieve academic qualification to develop, support and enhance their supervision experience.

Programme Aim

The aim of the programme is to provide the learner with the knowledge, practical skills and understanding required to operate effectively as a Supervisor or Line Manager.


At the end of this course delegates should be able to:

  1. Acquire the theoretical knowledge to understand the role and responsibilities of a supervisor.
  2. Explore a range of supervisory and management skills.
  3. Develop the critical interpersonal communication skills required for effective supervision.
  4. Demonstrate the confidence to deal with a variety of challenging situations.
  5. Develop good work practices appropriate to your role as supervisor/line manager

Programme Units

  • Unit 1 Supervisory Management
  • Unit 2 Operational Planning
  • Unit 3 Team Leadership
  • Unit 4 Operational Skills

Special Requirements

Learners should have organisational support and ongoing access to appropriate supervision practice experience in the workplace.

Other Requirements

Generic literacy and interpersonal skills are required to successfully complete the programme.  To be adequately equipped to participate, learners need access to a word processor, printer and email is also required for completing the assessment for the programme.


The duration of the course is spread over two elements:

  1. Contact hours, i.e. attending the course
  2. Independent learning, i.e. hours outside of the workshop

1. Contact Time - the programme is usually delivered over five days.   

2. Independent Learning - learners should allow for an additional minimum of 27 hours independent learning which would be made up of:

  • approximately three hours between contact training days to review and reflect what has previously been covered and how they can put this into practice
  • 15 hours for preparation for the assessment process. This would involve the research & preparation of skills demonstrations (approx 10 hours outside of classroom time) and the completion of the written assignment (5 hours outside of classroom time).

Assessment Method

The assessment is broken down as follows:

  • 70% Skills Demonstration
  • 30% Assignment

Skills Demonstration

Complete a skills demonstration template based on supervisory/management activities undertaken, including a personal reflection on your own progress & learning. Learners will also provide supporting evidence such as work plans, lists, goals and objectives, records kept, interview notes, meeting minutes etc.   


Complete a 1000 word assignment on how Supervisory Management, through good work practices and effective communication, could develop a productive and motivated team.

Learner Support

Throughout the programme, learners are supported by the trainer.  At the commencement of each programme, learners are provided with the trainer's mobile number and email address and participants are encouraged to contact the trainer throughout the programme for learning support as required.

The Learning Environment

At the beginning of the course, learners will be provided with a Learner Handbook which will detail all policies regarding diversity, equality, reasonable accommodation, access, transfer, progression, assessment, appeals, feedback,  QQI, the national framework of qualifications, health & safety and learner protection.